Make customer experience the intelligent engine of your company

Mentiora is a frontier AI company built for your customer experience: agents your team runs, on a model made for your business, resolving the complex and sensitive cases in your brand’s voice, on every channel.

Trusted by teams at

Flo HealthSimple LifeFinomUnique

One agent

The front door to your brand

One agent across chat, email, voice, in-app and API, on your own numbers and channels. Proactive, personalized, and in your voice.

ChatEmailVoiceIn-appAPI

Resolves end to end

Multi-step, multi-system workflows and your most sensitive moments.

Acts on the moments that count

Renewal, churn and win-back signals, acted on before they slip away.

One memory of every customer

Every signal from support, product, sales and marketing. It stays yours.

Hands off cleanly

A human steps in at the right moment, with the whole story in front of them.

See the platform behind it
YB

Your brand

Online · replies instantly

Can I check the status of my refund?
Your return arrived this morning. The refund is approved and on its way to your card ending 4419.

Refund · order #58214

ApprovedSentIn your bank, 2-3 days
While you are here: the sneakers you loved are back in your size.
Cloud sneakers

Cloud sneakers · 38

€129 · 1 left in your size

Hold for 48h
Track my refundSize guide
Write a message…

Powered by Mentiora

Moments

Agents meet customers in the moments that matter

One memory carries the whole relationship: every conversation starts where the last one ended, and the agent stays proactive in between. The value compounds, so the longer it runs, the better every moment gets.

Customer reading a message in a cafe
Picked for your goals, ready when you are.
Customer checking a refund on the go
Your refund is on its way, and your usual size is back next week.
Customer receiving a renewal offer
Your plan renews Friday. Want the annual rate instead?
Browse & learnProduct confidenceLoyalty & engagementOrder managementReturns & refundsAccount managementRenewals & win-back

Platform

Configure, deploy and improve, across every channel, from one platform

Configure how your agent thinks and speaks

Instructions, workflows and tone, shaped in plain language by your team, with a human handoff exactly where you want one.

Customer Support Agent / Workflows / Cancel subscription
TestPublish
Trigger“I want to cancel my subscription”

Cancellation options

Before you cancel, here are a few options

Pause plan

Paused until Aug 28

Downgrade to Free

Scheduled for May 28

Cancel completely

Human handoff

Meet customers on every channel

One agent with one memory, on chat, WhatsApp, email and voice, on your own numbers.

YB

Your brand

Online

Your return arrived this morning. The refund is approved and on its way to your card ending 4419.
Write a message…

Mento runs the improvements for you

It watches every conversation, finds the patterns behind failures, drafts the fix, proves it in simulation, and ships it with your team's sign-off.

MMentowatching this week's conversations

Pattern found

214 conversations this week: customers confused by the refund timeline.

M

Traced it to one instruction in the refunds playbook. I drafted a fix.

Read 5,214 conversationsExplored 12 playbooksIdentified 1 root instruction
Review the diffLater
FindProveShip

Track quality and improve over time

Accuracy, clarity, helpfulness, tone and policy compliance, judged live. Every failure becomes a precise fix, proven in simulation before release.

Judged live, every conversationthis week
Accuracy
4.6
Clarity
4.9
Helpfulness
4.5
Policy compliance
4.9
Tone
4.6

Mentiora gives you a single platform to run AI agents at scale: configure how your agent thinks and speaks, meet customers on every channel, enforce guardrails, and track quality over time.

Why us

Built for outcomes, from every conversation

Your model

learning weekly

14,200 SKUstone guide v6refund policy v4every conversation

Trained around your products, your customers and your voice. It keeps learning from every conversation.

Customer story

Roman Bugaev, Chief Technology Officer at Flo Health
“Mentiora turned our AI from not-ready-to-ship into production-grade, across safety and usefulness, faster than anything else we tried.”

Roman Bugaev

CTO, Flo Health

World’s #1 Health & Fitness app · 420M+ users

Flo Health

Industries

Built for high-stakes industries

Health & wellbeing

Sensitive guidance, careful by design, with a human in the loop the moment it matters.

Finance

Regulated workflows resolved end to end, with an audit trail behind every answer.

E-commerce & retail

From order status to the next purchase, inside one conversation.

Travel

Disruptions, rebookings and itineraries, resolved in minutes on any channel.

Partners in your success

People who’ve built this before, on your side from day one

A forward-deployed team builds with yours from week one, then hands over the craft. We pick one high-value moment, agree the number it should move, and prove it in a 90-day pilot against a holdout.

Light integration, no re-platform. Mentiora runs alongside your existing agents and your own roadmap.

We come from frontier AI labs and the engineering rooms of the world’s leading technology companies: engineers and researchers who built AI systems at the highest stakes, now building yours.

Our team has built atGoogleDeepMindDeepMindIBMZalandoZalandoJetBrainsJetBrainsSnapSnapETH Zürich

Plugs into your stack

…or any stack you have.

ZendeskIntercomSalesforceSlackWhatsAppGmailMessengerTelegramInstagramTwilioHelp ScoutLiveChatZendeskIntercomSalesforceSlackWhatsAppGmailMessengerTelegramInstagramTwilioHelp ScoutLiveChatZendeskIntercomSalesforceSlackWhatsAppGmailMessengerTelegramInstagramTwilioHelp ScoutLiveChatZendeskIntercomSalesforceSlackWhatsAppGmailMessengerTelegramInstagramTwilioHelp ScoutLiveChat
ShopifyStripeHubSpotNotionJiraConfluenceZapierAirtableLinearZoomSnowflakeLookerShopifyStripeHubSpotNotionJiraConfluenceZapierAirtableLinearZoomSnowflakeLookerShopifyStripeHubSpotNotionJiraConfluenceZapierAirtableLinearZoomSnowflakeLookerShopifyStripeHubSpotNotionJiraConfluenceZapierAirtableLinearZoomSnowflakeLooker

The help desk your team already runs, the systems of record where the work happens, and your own numbers and channels. Light integration, no re-platform.

Enterprise-grade security

Secure & responsible AI by design

SOC 2 Type II

Audited controls across security, availability and confidentiality.

Trust Center

HIPAA

Health-grade handling for sensitive conversations.

GDPR ready

Data protection by design and by default.

EU / Swiss residency

Your data stays in EU and Swiss regions, depending on your policies.

Guardrails on every response

Replies are checked against your guardrails before they are sent.

Proven in simulation

Every agent runs a simulated book of conversations before the first real customer.

Clean human handoff

A human steps in at exactly the right moment, with full context.

Encrypted everywhere

Encrypted in transit and at rest.

Your gateway to the agentic era

Mentiora transforms how your company meets its customers: one agent, one memory, every channel, built for your business.

Book a demo